Return & Refund Policy
Returns/Refunds
Return Policy:
Thank you for choosing Continental Ski & Bike. We value your satisfaction with every purchase. Please review our return policy below:
Regularly Priced Items:
- Regularly priced and unused merchandise may be returned:
- Up to 14 days for a full refund.
- Up to 30 days for store credit.
- Regularly priced and unused merchandise may be returned:
Sale and Closeout Items:
- All sales are final on sale priced items.
- Sale and closeout items are non-refundable and non-exchangeable.
Special Orders:
- Special orders are subject to a 15% restocking fee.
Refund Process:
- No cash refunds.
- For defective or damaged items, please contact our customer support within 7 days.
Quality Assurance:
- We ensure the quality of our products. Contact us if you receive a defective or damaged item within 7 days.
Shipping Charges:
- Shipping charges are non-refundable. Customers are responsible for return shipping costs.
Return Process:
- To initiate a return for a defective or damaged item, contact us within 7 days with your order number and issue details.
Refund Processing Time:
- Refunds for defective or damaged items take up to 14 days after receiving and inspecting the returned item.
Contact Information:
- For questions or concerns, please contact our customer support at sales@continentalski.com.
Thank you for shopping with Continental Ski & Bike. We appreciate your business!