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Return & Refund Policy


Returns/Refunds

Return Policy:

Thank you for choosing Continental Ski & Bike. We value your satisfaction with every purchase. Please review our return policy below:

  1. Regularly Priced Items:

    • Regularly priced and unused merchandise may be returned:
      • Up to 14 days for a full refund.
      • Up to 30 days for store credit.
  2. Sale and Closeout Items:

    • All sales are final on sale priced items.
    • Sale and closeout items are non-refundable and non-exchangeable.
  3. Special Orders:

    • Special orders are subject to a 15% restocking fee.
  4. Refund Process:

    • No cash refunds.
    • For defective or damaged items, please contact our customer support within 7 days.
  5. Quality Assurance:

    • We ensure the quality of our products. Contact us if you receive a defective or damaged item within 7 days.
  6. Shipping Charges:

    • Shipping charges are non-refundable. Customers are responsible for return shipping costs.
  7. Return Process:

    • To initiate a return for a defective or damaged item, contact us within 7 days with your order number and issue details.
  8. Refund Processing Time:

    • Refunds for defective or damaged items take up to 14 days after receiving and inspecting the returned item.
  9. Contact Information:

Thank you for shopping with Continental Ski & Bike. We appreciate your business!